thank you for shopping at Clothing.lk.
We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days from the date of purchase.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.
If approved, we will initiate the refund to your original method of payment. Please note that shipping charges from the original order are non-refundable.

Exchanges

If you wish to exchange your item for a different size, color, or style, please contact our customer support team within 14 days of receiving your order. We will guide you through the exchange process.

Non-Returnable Items

Certain items are non-returnable and non-refundable:

• Gift cards
• Downloadable products
• Personalized or custom-made items
• Perishable goods

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of receiving it. We will arrange a replacement or issue a refund based on your preference and availability.

Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 5–7 business days after we receive your return. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

Contact Us

If you have any questions or concerns about our refund policy, please reach out to us:

📧 Email: support@clothing.lk